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Our exchange policy for eligible products is affective for 7 days from the date of purchase.
Items that have been damaged/altered, such as, but not limited to, worn, make-up, sweat, oil, colored, cut, ripped, wet, dirty etc will not be considered for exchange or return.
All products must be in their original packaging with tags and/or wraps attached. Items must be in resalable condition, and accompanied by original receipt or proof of purchase.
*No final sale items can be refunded/exchanged.
Exchanges are affective for 7 days for all wig units. In the extremely rare occurrence of a defective; tangled, extremely shedding unit, customers will be offered an extended exchange or refund within 14 days, at the discretion of Posh Collection. No refunds/exchanges will be issued after 14 days. Units that have received services such as knot bleaching, plucking, cutting etc can not be refunded. However, if the customer is unhappy with the service, the service fee will be refunded, at the discretion of Posh Collection, and a new, unserviced unit will be shipped out. Please follow the care instructions provided immediately after receiving your product, to assure you are completely satisfied with your items before installation and before the exchange policy expires.
•HAIR BUNDLES, FRONTALS, CLOSURES
Refer to ‘Standard Policy’
Please follow the care instructions provided immediately after receiving your product, to assure you are completely satisfied with your items before installation.
Refer to above ‘Standard Policy’
•BODYSUITS/SWIMWEAR Refer to above ‘Standard Policy’ Absolutely no exchanges or refunds on bodysuits, swimwear or lingerie.
All accessories; earrings, barrettes, necklaces, bracelets etc are final sale.
All cosmetics; lip wear, blushers, mink lashes, foundation, liners, mascara etc are final sale.
All haircare; sprays, oils, gels, shampoos, conditioners etc are final sale.
All orders ship out same or next day, with the exception of products that require a service, or back ordered products; in which we notify the customer to accept or deny a back order.
A signature is required for all shipments. No items will be left at your door or mailbox, so please track your package and have someone available to sign.
Any returned items we receive will be inspected before an exchange is approved.
Your purchase will be replaced by issuing a new item or a gift card.
The customer is responsible for shipping costs for item exchanges. If the exchange is an error of Posh Collection, we will email a return label.
Thank you for shopping Posh Collection!
FREE SHIPPING: All orders over $300 (before tax) are subject to free shipping.
FLAT RATE SHIPPING: Flat-rate shipping is standard for all orders, unless customer requests other shipping options. Posh Collection’s business days are Tuesday–Saturday. No orders are shipped out on Sunday. Must contact boutique for express shipping requests. 440.995.5000
INVOICE ORDERS: All invoice orders will be shipped out within 24 hours of the completed payment.
BILLING ADDRESS vs. SHIPPING ADDRESS: If billing address is different from shipping address, you will be required to email, text or FaceTime Posh Collection a copy of your ID. Email: firstname.lastname@example.org.
SHIPPING CARRIER: A signature is required for most deliveries. Using your best day-time address is advised in order to receive your package as soon as possible. POSH Collection is not responsible for any delays due to no signature, carrier, holidays or natural disasters.
SHIPPING ON RETURN ITEMS: If a shipment is returned to us due to the wrong address or an exchange, the customer will be responsible for any reshipping fees. In the rare occurrence that Posh Collection sends an incorrect item or any other issues we are responsible for, we will cover shipping expenses and provide a return shipping label.
Out-OF-STOCK ITEMS/BACK ORDER: If an item or size you would like is out of stock on the site, please feel free to contact the boutique. Shipments arrive weekly so items may be in stock, but not updated on the website. Most wigs and hair items are restocked weekly, apparel and accessories typically don’t restock.
If you placed an order for an item that is out of stock, it is usually due to an inventory error. You will receive an email of phone call, giving you the option to wait for the item to restock, exchange it for an in-stock item, or receive a refund.