Shipping and returns
FREE SHIPPING: All orders over $300 (before tax) are subject to free shipping.
FLAT RATE SHIPPING: Flat-rate shipping is standard for all orders, unless customer request other shipping options. Posh Collection’s business days are Tuesday–Saturday. No orders are shipped out on Sunday. Must contact boutique for express shipping requests. 440.995.5000
INVOICE ORDERS: All invoice orders will be shipped out within 24 hours of the completed payment.
BILLING ADDRESS vs. SHIPPING ADDRESS: If billing address is different from shipping address, you will be required to email, text or FaceTime Posh Collection a copy of your ID. Email: firstname.lastname@example.org.
SHIPPING CARRIER: A signature is required for most deliveries. Using your best day-time address is advised in order to receive your package as soon as possible. POSH Collection is not responsible for any delays due to carrier, holidays or natural disasters.
SHIPPING ON RETURN ITEMS: If a shipment is returned to us due to the wrong address or an exchange, the customer will be responsible for any reshipping fees. In the rare occurrence that Posh Collection sends an incorrect item or any other issues we are responsible for, we will cover shipping expenses and provide a return shipping label.
Out-OF-STOCK ITEMS: If an item or size you would like is out of stock on the site, please feel free to contact the boutique. Shipments arrive weekly so items may be in stock, but not updated on the website. If you placed an order for an item that is out of stock, you will receive an email of phone call. You will have the option to wait for the item to restock and ship or exchange it for an in stock item. Out of stock items qualify for a refund, at the customers request, if we can not get the item shipped out within 3-7 business days.
EXCHANGE WITHIN 14 DAYS. REFUNDS ARE AVAILABLE FOR BACK ORDER (out-of-stock) ITEMS ONLY. ALL SALE ITEMS MARKED FINAL CAN NOT BE EXCHANGED.
Posh Collection products purchased in-store, online or at any Posh Collection affiliated locations or pop-up shops are subject to exchange within 14 days of its original purchase date. All products must be unused/unworn, free from odor/perfume, in its original packaging, with all tags attached. This includes, but not limited to, hair bundles, closures, apparel and shoes. All cosmetics, haircare and accessories are final sale.
HAIR: Care instructions are provided on all hair extensions to assure customer satisfaction before installing extensions. Once the hair is removed from its original packaging, tags are removed, or hair has been installed, hair extensions can no longer be identified as our product, therefore, absolutely no exchanges or refunds will be honored.
In the rare occurrence of a product defect, we have the right to handle each individual situation to our discretion.