Terms and Conditions

EXCHANGE ONLY/NO RETURNS:

By checking the agreement box prior to your purchase, you understand the terms and conditions and agree that upon receipt of your purchase, you will check all items for any damages, defects, or imperfections. For hair and Wig purchases, you agreed to follow the care instructions provided within the first 7 days to receive the best results from your items, and contact Posh Collection immediately with any concerns or dislikes about the product. No exchanges or refunds will be excepted after 7 days.

Our policy for purchases received by customers is no refund. If an online/in-store purchase was made and customer changed their mind, and the purchase was not yet processed or shipped, the customer can contact the boutique via phone and request a refund. A confirmation will then be emailed with updated changes. Exchanges/store credit for all purchases are eligible for 7 days from the purchase date. If shipped, the exchange is eligible 7 days from the delivery date. (No exceptions).

All products including, but not limited to wigs, bundles, closures, frontals, apparel, shoes, beauty products that have been worn, damaged/altered by stain, make-up, sweat, oil, installation, color, cut, ripped, balding, loose, wet, dirty, etc, can not be exchanged or refunded.

All products must be in their original packaging with tags and/or wraps attached. Items must be in resalable condition and accompanied by the original receipt or proof of purchase. The customer is responsible for shipping costs associated with exchanges unless the company is at fault.

FINAL SALE ITEMS/NO EXCHANGE:

Bodysuits, swimwear, lingerie, hats, socks, stockings, shoes, accessories, jewelry, cosmetics, lashes, hair care, gift cards, final sale merchandise, etc.

SHIPPING

Orders are shipped out the same day if purchases before 2 pm est or next business day Tuesday-Saturday. 

Purchases that include customized hair services, i.e, cutting, knot bleaching, or plucking, will require up to 5 days to ship.

Tracking information is provided via email, once your items are packed and delivered to the selected shipping carrier.

All carrier options come with tracking and any packages too large to fit in a mailbox will require a signature confirmation. Packages that require a signature, can reschedule a delivery date or be picked up at your local carrier if you missed the first delivery.

Posh Collection is not responsible for lost or damaged packages, weather-related issues, shipping delays, or extreme seasonal backups caused by the shipping carrier. We are not responsible for missed delivery errors via carrier, or incorrect shipping information provided by the customer. Shipping is a service purchased directly from the carrier at check-out along with your Posh Collection order, in which rates and transit days are calculated directly from the carrier.

For shipping inquiries, please check your tracking information or contact the shipping carrier directly.

UPS customer service 1.800.742.5877
USPS customer service 1.800.275.8777