Returns & Shipping
Our exchange policy for eligible products is affective for 14 days from the date of purchase.
Items that have been damaged/altered, such as, but not limited to, worn, make-up, sweat, oil, colored, cut, ripped, wet, dirty etc will not be considered for exchange or return.
All products must be in their original packaging with tags and/or wraps attached. Items must be in the resalable, and accompanied by original receipt or proof of purchase.
No final sale items can be refunded/exchanged.
Exchanges may be offered for wig units that we determine may be defective; tangled, extreme shedding. This will be offered at the discretion of Posh Collection, and is affective for 30 days. After 30 days, absolutely no refunds/exchanges will be issued. Units that have received services; knot bleaching, plucking, cutting etc can not be refunded. Please follow the care instructions provided h after receiving your product, to assure you are completely satisfied with your items before installation.
•HAIR BUNDLES, FRONTALS, CLOSURES
Refer to ‘Standard Policy’
Please follow the care instructions provided immediately after receiving your product, to assure you are completely satisfied with your items before installation.
Refer to above ‘Standard Policy’
•APPAREL Refer to above ‘Standard Policy’ Absolutely no exchanges or refunds on bodysuits, swimwear or lingerie.
All accessories; earrings, barrettes, necklaces, bracelets etc are final sale.
All cosmetics; lip wear, blushers, mink lashes, foundation, liners, mascara etc are final sale.
All haircare; sprays, oils, gels, shampoos, conditioners etc are final sale.
Once your item is received and inspected, we will contact you to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange.
If you are approved, your exchange will be processed, either with a new item or a gift card will be issued.
The customer is responsible for shipping costs and custom services for item exchanges, unless the exchange is an error of ours.
FREE SHIPPING: All orders over $300 (before tax) are subject to free shipping.
FLAT RATE SHIPPING: Flat-rate shipping is standard for all orders, unless customer request other shipping options. Posh Collection’s business days are Tuesday–Saturday. No orders are shipped out on Sunday. Must contact boutique for express shipping requests. 440.995.5000
INVOICE ORDERS: All invoice orders will be shipped out within 24 hours of the completed payment.
BILLING ADDRESS vs. SHIPPING ADDRESS: If billing address is different from shipping address, you will be required to email, text or FaceTime Posh Collection a copy of your ID. Email: firstname.lastname@example.org.
SHIPPING CARRIER: A signature is required for most deliveries. Using your best day-time address is advised in order to receive your package as soon as possible. POSH Collection is not responsible for any delays due to carrier, holidays or natural disasters.
SHIPPING ON RETURN ITEMS: If a shipment is returned to us due to the wrong address or an exchange, the customer will be responsible for any reshipping fees. In the rare occurrence that Posh Collection sends an incorrect item or any other issues we are responsible for, we will cover shipping expenses and provide a return shipping label.
Out-OF-STOCK ITEMS: If an item or size you would like is out of stock on the site, please feel free to contact the boutique. Shipments arrive weekly so items may be in stock, but not updated on the website. If you placed an order for an item that is out of stock, you will receive an email of phone call. You will have the option to wait for the item to restock and ship or exchange it for an in stock item. Out of stock items qualify for a refund, at the customers request, if we can not get the item shipped out within 3-7 business days.