Terms and Conditions

Posh Collection Terms & Conditions

By checking the agreement box prior to completing your purchase, you agree to the terms and conditions of Posh Collection.

Exchange/Store Credit only. No Refunds.

Exchanges/store credits are accepted within 7 days of the purchase/delivery date.

Sale/final sale items can not be exchanged or receive store credit.

Upon receipt of your purchase, you will immediately check that all items are correct. For hair/wig purchases, you agree to comb through the hair to check for shedding or tangling to assure you are satisfied with the quality, prior to installation.

We are a retail store and are not responsible for customers purchasing incorrect hair/textures/quantities/products etc. Please consult with your stylist prior to making a purchase.

Absolutely no exchanges/store credits will be accepted for any wig/hair that has been altered, used, worn, or installed. All items being exchanged must be in their original packaging with tags/wraps attached. Items can not be damaged and must be in resalable condition, accompanied by the original receipt or proof of purchase.

If the order was shipped, the customer is responsible for shipping costs associated with shipping the items back, unless it was a fault of Posh Collection.

Eligible Refunds

•Online purchases that were canceled by the boutique or the customer prior to processing/shipping.

•Unclaimed packages that were returned back to the boutique by the carrier. As long as the product was not a sale, final sale or discontinued item, the product is still in stock, the package has not been opened or damaged and the products are in resaleable condition.

*A 10% restocking fee will be applied to eligible refunds and shipping costs used to purchase shipping labels can not be refunded.

Shipping

Orders are shipped out the same business day if purchased by 12pm est.

Orders after 12pm are shipped the next business day.

We ship Tuesday-Saturday. No shipments go out on Sunday, Monday or holidays.

Tracking information is provided via email or text, to track your order once it is processed. All hair/wig require a signature when delivered. Please be sure someone is available to sign for the package. If you miss your delivery date, you can contact the carrier directly to reschedule a new delivery date or pick up your purchase at your local carrier.

Posh Collection uses UPS & USPS as a third party shipping company. Once your items are packed and processed, they are picked-up by the carrier. It is the customer’s responsibility to follow the tracking information for the estimated delivery date.

Purchasing insurance for the full value of your order is recommended for high value purchases that are shipped, in the event that the carrier you selected loses your package. In some cases, when a package is lost by the shipping carrier, they will ship it back to Posh Collection. In the event that the items are shipped back to us, we will contact the customer to refund or reship the items. Shipping costs go directly to the carrier to purchase shipping labels, so reshipping will be at the customer’s expense.

Posh Collection is not responsible for lost, stolen or damaged packages, weather-related issues, shipping delays, or extreme seasonal backups caused by the shipping carrier. We are not responsible for delivery errors via carrier, or incorrect shipping information provided by the customer. Shipping is a service purchased and selected by the customer at check-out, in which rates and transit days are calculated directly from the carrier.

For shipping inquiries, please check your tracking information or contact the shipping carrier directly.

UPS customer service 1.800.742.5877

USPS customer service 1.800.275.8777

Paypal Claims & Disputes

Insurance claims MUST be filed by the customer directly through the shipping carrier (USPS/UPS) for reimbursement of lost, stolen or non-received packages, prior to PayPal claims or disputes being filed. This holds the shipping carrier accountable for reimbursing customers for lost packages, rather than Posh Collection.

No claims or disputes can be filed for not being satisfied with an item. Customers are given 7 days to assure satisfaction, if not satisfied, they can ship the items back to Posh Collection. A claim or dispute is the final option to resolve a purchase, and must be filed within 30 days.

For additional assistance, please email Posh Collection: info@iloveposhcollection.com