•EXCHANGE ONLY/NO RETURNS:
Our policy for eligible products is; absolutely no refund, and exchange is affective for 7 days from the date of purchase or tracking (NO EXCEPTIONS).
Any items that have been damaged/altered, such as, but not limited to, worn, make-up, sweat, oil, colored, cut, ripped, wet, dirty etc, can not be exchanged. All products must be in their original packaging with tags and/or wraps attached. Items must be in resalable condition, and accompanied by original receipt or proof of purchase. Customer is responsible for shipping costs associated with exchanges, unless the company is at fault.
NON CUSTOMIZED: A store credit in the full amount is available for non-customized wigs that are in the resalable conditions stated above.
QUICK WIGS/SERVICED WIGS: Quick wigs and any wigs with a service; including, but not limited to bleaching knots, plucking, cutting, coloring, come with a 15% restocking fee for store credits only, absolutely no refunds. Units must be unworn and in resalable condition. Please follow the care instructions provided immediately after receiving your product, to assure you are completely satisfied with your items before installation.
Store credit with 15% restocking fee, absolutely no refunds. Same item/different size exchange is available for 7 days with no restocking fee.
FINAL SALE ITEMS/NO EXCHANGE: Bodysuits, swimwear, lingerie, hats, socks, stockings, shoes, accessories, jewelry, cosmetics, lashes, haircare, gift cards, final sale merchandise etc.
OUT-OF-STOCK/BACK ORDER: Shipments arrive weekly so items may be in stock, but not updated on the website. Most wigs and hair items are restocked weekly, seasonal apparel and accessories typically don’t restock.
If an item is out of stock due to incorrect inventory, customer will automatically receive a refund in the same form the item was paid for.