Orders are shipped out same or next business day between Tuesday - Saturday.
Purchases that include customized hair services, i.e, cutting, knot bleaching or plucking, will require up to an additional 5 days to ship.
Tracking information is emailed to you, once your items are packed and delivered to the selected shipping carrier.
All carrier options come with tracking and any packages too large to fit in a mailbox will require a signature confirmation. Packages that require a signature, can reschedule a delivery date or be picked up at your local carrier, if you missed the first delivery.
Posh Collection is not responsible for lost or damaged packages, weather related issues, shipping delays or extreme seasonal backups caused by the shipping carrier. We are not responsible for mis-delivery errors via carrier, or incorrect shipping information provided by the customer. Shipping is a service purchased directly from the carrier at check-out along with your Posh Collection order, which rates and transit days are calculated directly from the carrier.
For shipping inquiries, please check your tracking information or contact the shipping carrier directly.
UPS customer service 1.800.742.5877
USPS customer service 1.800.275.8777
EXCHANGE ONLY/NO RETURNS:
Our policy for eligible products is; absolutely no refund, and exchange is affective for 7 days from the date tracking shows delivery (NO EXCEPTIONS).
Any items that have been damaged/altered, such as, but not limited to, worn, make-up, sweat, oil, colored, cut, ripped, wet, dirty etc, can not be exchanged. All products must be in their original packaging with tags and/or wraps attached. Items must be in resalable condition, and accompanied by original receipt or proof of purchase. Customer is responsible for shipping costs associated with exchanges, unless the company is at fault.
NON CUSTOMIZED: A store credit in the full amount is available for non-customized wigs that are in the resalable conditions stated above.
QUICK WIGS/SERVICED WIGS: Quick wigs and any wigs with a service; including, but not limited to bleaching knots, plucking, cutting, coloring, come with a 15% restocking fee for store credits only, absolutely no refunds. Units must be unworn and in resalable condition. Please follow the care instructions provided immediately after receiving your product, to assure you are completely satisfied with your items before installation.
Store credit with 15% restocking fee, absolutely no refunds. Same item/different size exchange is available for 7 days with no restocking fee.
FINAL SALE ITEMS/NO EXCHANGE:
Bodysuits, swimwear, lingerie, hats, socks, stockings, shoes, accessories, jewelry, cosmetics, lashes, haircare, gift cards, final sale merchandise etc.
Shipments arrive weekly so items may be in stock, but not updated on the website. Most wigs and hair items are restocked weekly, seasonal apparel and accessories typically don’t restock.
If an item is out of stock due to incorrect inventory, customer will automatically receive a refund in the same form the item was paid for.