Terms and Conditions

Posh Collection Terms & Conditions

By checking the agreement box prior to completing your purchase, you agree to the terms and conditions of Posh Collection.

No exchanges will be accepted or store credits will be applied to any products 7 days after the purchase/delivery date. Absolutely no exchanges/store credits/refunds will be considered for any wig/hair that has been used/worn/installed.

Upon receipt of your purchase, you will check that all items sent are correct, check for damages, defects, or imperfections.

For hair and wig purchases, you agree to shampoo, brush/comb the hair within the first 7 days to check for shedding or tangling and to assure you are satisfied with the quality, PRIOR to installation.

Eligible Refunds

•If an online pick-up purchase was made and the customer changed their mind, as long as the purchase was not processed or shipped, the customer can contact the boutique via phone and request a refund. If the order has been processed, but not shipped, a 10% restocking fee may apply.

•If a customer made a purchase online and the order was shipped, but the package was not claimed, once the post office sends the package back to us, as long as the product was not a sale, final sale or discontinued item, the product is still in stock, the package has not been opened or damaged and the products are in resaleable condition, we will highly consider a refund. If refunded, a 10% restocking fee will be applied and shipping costs can not be refunded. If we cannot refund the items, you will receive a store credit.

Emails may take 1-2 business days to respond, so we recommend any changes needed on orders are requested by phone for faster service. An email will then be required to confirm updated changes.

All products including, but not limited to wigs, bundles, closures, frontals, apparel, shoes, beauty products that have been worn, damaged/altered by stain, make-up, sweat, oil, installation, color, cut, ripped, balding, loose, wet, dirty, etc, can not be exchanged/refunded.

All products must be in their original packaging with tags and/or wraps attached. Items must be in resalable condition and accompanied by the original receipt or proof of purchase. The customer is responsible for shipping costs associated with exchanges unless Posh Collection is at fault.

Final Sale

Sale & final sale items, pre-orders, limited edition, campaign sales, bodysuits, swimwear, lingerie, shoes, accessories, cosmetics, lashes, haircare, gift cards, worn or installed items.

Shipping

Orders are shipped out the same day if purchases are made before 12pm est.

Orders after 12pm are shipped the next business day.

We ship Tuesday-Saturday. No shipments go out on Sunday, Monday or holidays.

Tracking information is provided via email or text once your order is processed. Most Posh Collection packages require a signature when delivered. Please check your tracking information to locate if your package requires signature confirmation. Please be sure someone will be home to sign for the package. If you miss your delivery date, you can contact the carrier to reschedule a new delivery date or pick up your purchase at your local carrier.

Posh Collection does not own private shipping vehicles. Once your items are packed and processed, they are picked-up by the carrier you selected at checkout. It is your responsibility to follow the tracking information for the estimated delivery date.

Purchasing insurance for the full value of your order is recommended for high value purchases that are shipped, in the event that the carrier you selected lost your package. Posh Collection is not responsible for any lost or stolen packages. We will help guide you through the process of contacting your carrier to file a claim, however, we are not required to replace lost or stolen items. In some cases, when a package is lost by the shipping carrier, they will ship it back to Posh Collection. It could take days, weeks or months. In the event that the items are shipped back to us, we will contact the customer to refund or reship the items, unless the customers claim was paid.

Posh Collection is not responsible for lost or damaged packages, weather-related issues, shipping delays, or extreme seasonal backups caused by the shipping carrier. We are not responsible for delivery errors via carrier, or incorrect shipping information provided by the customer. Shipping is a service purchased and selected by the customer at check-out, in which rates and transit days are calculated directly from the carrier.

For shipping inquiries, please check your tracking information or contact the shipping carrier directly.

UPS customer service 1.800.742.5877

USPS customer service 1.800.275.8777